Processing time: 1-3 business day.
Shipping time: Based on the Country and Shipping methods.
Note: Affected by Covid-19, there will be some delay on the delivery.
Shipping Methods:
A.Electric bikes free shipping to the lower 48 States will ship by Fedex/UPS from Las Vegas in USA.Estimate delivery time 5-7 days.Shipping to Australia are free shipping.Shipping to Canada will ship by UPS,please choose +200 shipping method when you check out the order,.Estimate delivery time 7-15 days, shipping to Hawaii/Alaska&other countries,please choose +500 shipping method when you check out the order,Estimate delivery time 7-15 days.
B.The Conversion kit&Parts order more than 100USD will ship by Fedex/UPS,Estimate delivery time 7-10 days.
C.The Battery will ship by Fedex,Estimate delivery time 10-15 days.
D.The Spare parts order less than 100USD will ship by Economic Post,Estimate delivery time 15-30 days.if you want ship by express, Please choose +15USD shipping method when you check out the order.
Shipping instructions: Free shipping
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get the full refund. We cannot cancel the order if the product is already shipped out.For rejection, we have to refund you after deducting the shipping cost.
Returns (if applicable)
We accept a return on products. Customers have the right to apply for return within 7 days after the receipt. To be eligible for a return,customers must receive the product in 100% new, Re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories,promotional material, and in the original packaging.Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAU’s warehouses located in the US/AU/EU/UK. We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause, We will refuse a refund.If the returned products are in original condition according to Clause, We will agree to refund the paid amount.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@eunorau-ebike.com.
Please contact our Customer service at info@eunorau-ebike.com to get the returned address.
USA return address:
Contact person: Amis
Phone:+1 7026015552
6585 Arville St Suite B, Las Vegas, Nevada，USA
The zip code:89118
Australia return address:
Contact person: Luke
Phone: +61-03 8510 3901
Keys Road, Moorabbin,VIC,Australia
The zip code:3189
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