Shipping & Return Policy

Shipping Policy

Processing time: 1-3 business days.
Shipping time: Based on the Shipping address and Shipping methods.

Shipping methods:

A. Electric bikes ship to the lower 48 States FREE SHIPPING by Fedex/UPS from warehouses located Las Vegas. Estimate delivery time 5-7 days.

Electric bikes ship to Hawaii / Alaska & other countries, please choose +500USD shipping method when you check out the order. Estimate delivery time 7-15 days.

B. Accessories & Batteries ship by Fedex/UPS. Estimate delivery time 5-9 days.

  •    Order more than 100USD,  FREE SHIPPING;
  •    Order less than 100USD,  +14.99 USD as shipping fee.

 

Note:

(1) If the delivery address is determined by the freight carrier as a remote area, a certain shipping fee needs to be charged based on the original free shipping or charged shipping fee.

(2) If out of stock at a local & nearby warehouse, the Accessories & Batteries you purchased will directly ship from overseas warehouse. If applicable, there may be no tracking progress generation from UPS/FedEx until the package arrives destination country and clears customs. Estimate delivery time 10-15 business days.

  • Sincerely appreciated your most patience in advance!

 

Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. Once the order is canceled, you will get the full refund through the original payment route. while we cannot cancel the order if the product already has been shipped out. Moreover, To prevent loss or damage when return, please do do not reject the delivered ebike, and do receive the package first, then contact us via Livechat / Phone / Email immediately, we will call the UPS/FedEx to pick up door to door and take it back. The left refund that has deducted the certain shipping cost will be applied to the original card used in the transaction. Appreciated for your kindly cooperation in advance.

Returns (if applicable)

We accept a return on products. Customers have the right to apply for return within 7 calendar days after the receipt. To be eligible for a return,customers must receive the product in 100% new, Re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories,promotional material, and in the original packaging.Customer must initiate return shipment of the merchandise within 7 calendar days after the delivery date, and pay for the shipping cost to EUNORAU’s warehouses located in the US/AU/EU/UK. We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause, we will refuse a refund.If the returned products are in original condition according to Clause, and the reasons attributable to the EUNORAU, we will agree to refund the full paid amount, while the reasons attributable to the Customer, we need to deduct the shipping cost first, then the left part will be refunded.

* Annotation:

1) The reasons attributable to the Customer if:

  • Customer placed wrong order or purchased wrong/unwanted product ect.
  • The product was shipped back without admittance from EUNORAU.
  • The product was damaged when shipping back.

2) The reasons attributable to the EUNORAU if:

  • Eunorau shipped out the incorrect product;
  • The product shipped was damaged or defective;
  • The product was damaged in shipping out.

For more details, pls see the full return policy.