Helpdesk

Client Order Reference * Mandatory field - Please provide your order number from Shopify. It typically looks like #1001, #1002, etc. This helps us quickly locate your purchase information. Please enter client order reference

Name * For contact purposes (mandatory field) Please enter your name

Phone Number * For contact purposes (mandatory field) Please enter a valid phone number (8-20 characters, supports +, -, (), spaces)

Email Address * For contact purposes (mandatory field) Please enter a valid email address

Shipping Address * Full shipping address (mandatory field) Please enter your shipping address

Batch/Frame/Battery/Motor/Controller Serial Number If available

Estimate Purchase Date * Estimated purchase date of the product (mandatory field) Please select an estimate purchase date

Purchase Channel * Select purchase channel EUNORAU Official Website Authorized Dealer Individual Seller Custom Client Second-hand Purchase Where you purchased the product (mandatory field) Please select a purchase channel

Issue Description * Issue Category * Affected Component * Error Code * Current Mileage * Date Issue First Occurred * Description * Safety Questions Please enter issue description information

Proof File * Proof of Purchase(Purchase invoice or receipt/registration record/payment record/Sales confirmation from authorized dealer)，issue photo or video, PDF files, etc. Files over 10MB: upload to Google Drive or other cloud storage and send the link. Please upload at least one file